Clear agreements, no fine print.

Last updated: June 2026  ·  Jurisdiction: Mechelen

Article 1 — Identification and scope

Menten IT
Mathias Menten, sole trader
Willebroek, Belgium
VAT: BE1035267637
E-mail: info@mentenit.be
Phone: +32 456 99 32 62

These general terms and conditions apply to all quotations, agreements, deliveries and services of Menten IT, unless otherwise agreed in writing. By accepting a quotation or placing an order, the client fully and irrevocably accepts these terms. Any purchase conditions of the client are expressly rejected, unless Menten IT agrees to them in writing.

Article 2 — Quotations and agreements

All quotations from Menten IT are non-binding and valid for 30 calendar days from the date of issue, unless a different validity period is stated. After this period the quotation lapses and a new request must be submitted.

An agreement is formed at the moment the client accepts the quotation in writing, or at the moment Menten IT begins executing the requested services. Verbal agreements are only binding once confirmed in writing (or by e-mail) by Menten IT.

All prices in quotations are stated in euros, excluding VAT and any additional levies. Hardware, licences and third-party services are quoted separately and are not included in a service price, unless explicitly stated otherwise.

Additional work resulting from changes to the assignment or additional wishes of the client will be invoiced separately at the rates applicable at the time the original agreement was signed.

Article 3 — Invoicing and payment

Invoices are payable within 14 calendar days of the invoice date, unless a different term has been agreed in writing. Invoices are deemed accepted if the client does not raise a written objection within 7 calendar days of receipt.

In the event of late payment, the following shall apply automatically and without prior notice of default:

• default interest of 1% per month on the outstanding amount;
• a lump-sum compensation of 10% of the outstanding invoice amount, with a minimum of € 25.

In the event of non-payment, all other outstanding invoices become immediately due. Menten IT reserves the right to suspend further services until all outstanding amounts have been paid.

Disputes regarding invoices must be communicated in writing within 7 calendar days of receipt. A dispute does not suspend the payment obligation.

Article 4 — Execution of services

Menten IT undertakes to carry out the agreed services to the best of its ability and with due care. Unless explicitly agreed otherwise, the obligation is one of best efforts, not a result obligation.

The client undertakes to:

• provide all necessary access, information and cooperation reasonably required for the execution of the services;
• respond in a timely manner to questions and requests from Menten IT;
• promptly inform Menten IT of any changes in the environment that may be relevant to the execution.

Delays resulting from insufficient cooperation or incomplete information from the client are not attributable to Menten IT and may give rise to additional costs.

Stated delivery times are indicative. An overrun does not entitle the client to compensation or termination of the agreement, unless explicitly agreed otherwise in writing.

Article 5 — Duration and termination

Project-based agreements (one-off assignments) end upon delivery and acceptance of the service. Open-ended agreements may be terminated by either party with a notice period of 30 calendar days, subject to written notification.

In the event of early termination of a fixed-term agreement by the client, the client is liable for payment of all services already rendered, as well as a lump-sum compensation equal to 50% of the remaining fixed monthly fee for the current contract period.

Menten IT may dissolve the agreement with immediate effect and without judicial intervention if:

• the client remains in default of payment for more than 30 days;
• the client is declared bankrupt, is in a state of insolvency, or applies for judicial reorganisation;
• the client seriously or repeatedly breaches the terms of this agreement.

Article 6 — Liability

The liability of Menten IT is limited to direct damage resulting from a demonstrable fault or negligence. Menten IT is not liable for:

• indirect damage, consequential damage or loss of profit;
• loss of data or data recovery costs;
• business interruption or disruptions to service;
• damage caused by failures or defects in hardware, software or third-party services;
• damage resulting from incomplete or incorrect information provided by the client.

In all cases, the liability of Menten IT is limited to the amount invoiced and paid in the three months preceding the damaging event, with an absolute maximum of € 2,500, unless intentional misconduct or fraud is involved.

Claims for compensation lapse if not submitted within six months after the client knew or could reasonably have known of the fault or damaging event.

The client is responsible for making and keeping a complete backup of all data prior to the commencement of any intervention by Menten IT. Menten IT cannot be held liable for data loss resulting from the absence of such a backup.

Article 7 — Intellectual property

All intellectual property rights in tools, scripts, configurations, documents and reports developed by Menten IT remain with Menten IT, unless explicitly agreed otherwise in writing. The client obtains a non-exclusive right of use in the delivered results, limited to its own use within its own organisation.

Transfer of intellectual property rights is only possible subject to explicit written agreement and against a separately agreed fee.

The client guarantees that materials, data or software supplied by it do not infringe the rights of third parties, and indemnifies Menten IT against all claims in that regard.

Article 8 — Confidentiality

Both parties undertake to treat all confidential information received in the context of the agreement as strictly confidential and not to share it with third parties without the prior written consent of the other party. This obligation applies both during the term of the agreement and for 3 years after its termination.

The following shall be considered confidential: all business data, technical information, client data, price structures, login credentials and other information that can reasonably be regarded as confidential.

Menten IT may use the client's name as a reference, unless the client expressly objects.

Article 9 — Data protection (GDPR)

Menten IT processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to our privacy policy.

If Menten IT processes personal data on behalf of the client in the context of the services provided (e.g. access to systems containing client data), the parties act as processor and controller respectively. In that case, a separate data processing agreement may be drawn up.

The client is solely responsible for compliance with applicable privacy legislation regarding the data in its systems.

Article 10 — Force majeure

Menten IT cannot be held liable for the non-performance or delay of services as a result of circumstances beyond the reasonable control of Menten IT, including but not limited to: power outages, internet outages, failures of third parties (providers, suppliers), fire, flooding, pandemics, strikes or government measures.

If a force majeure situation persists for more than 30 days, either party has the right to terminate the agreement by registered letter, without entitlement to compensation. Services already rendered will be settled proportionally.

Article 11 — Retention of title

All goods delivered by Menten IT (hardware, equipment, media) remain the property of Menten IT until full payment of the corresponding invoices, including any interest and costs. The risk of loss or damage passes to the client from the moment of delivery.

As long as ownership has not been transferred, the client may not alienate, pledge or otherwise encumber the delivered goods.

Article 12 — Governing law and jurisdiction

All agreements between Menten IT and the client are governed by Belgian law. In the event of a dispute, only the courts of the judicial district of Antwerp, division Mechelen shall have jurisdiction, unless mandatory statutory provisions provide otherwise.

The parties undertake to first attempt to reach an amicable settlement in the event of any dispute.