Always someone who knows your environment.
IT problems always come at the worst moment. With Menten IT you have a dedicated point of contact who knows your environment inside and out, for fast remote or on-site assistance without having to explain yourself to an anonymous helpdesk.
We provide IT support for SMEs in Willebroek, Mechelen, Boom, Puurs and the Antwerp region — on-site or remotely.
Does this sound familiar?
Three situations that occur at many SMEs.
Nobody to call
There is no IT staff member in the company. When something goes wrong a printer, a network, a mailbox valuable time is lost searching, waiting or improvising.
The IT person who knew everything has left
The person who set up the network, the server or the backups no longer works there. Nobody knows how everything fits together until something goes wrong.
Always reacting, never preventing
Updates are postponed, backups are never checked, licences expire unnoticed. IT only gets addressed once it is already a crisis.
A dedicated point of contact who knows your environment is the difference between fifteen minutes and half a day of lost time.
What we do for you
From fast assistance with problems to structural maintenance of your entire environment.
Remote support
Resolving problems without needing to come on-site. Via a secure connection we take over the device and fix it: quickly and without travel costs.
On-site intervention
If a problem requires physical presence, we come to you. Hardware, network, server or device: we fix it where it is.
Preventive maintenance
Monthly or quarterly checks of your environment: updates, backups, licences, security. Preventing problems rather than firefighting.
Backup monitoring
We check that your backups are actually running and that they are restorable. A backup that has never been tested effectively does not exist.
Managing updates and patches
Keeping operating systems, servers and software up to date without your employees having to do anything. Less risk, less downtime.
Maintaining documentation
Everything about your environment documented and securely stored: passwords, configurations, equipment. So you are never again dependent on what someone happens to remember.
Employee onboarding and offboarding
New colleague joining? We set up accounts, devices and access. Someone leaving? We revoke all access, wipe the device and update the documentation. Secure and thorough.
Microsoft 365 management
We manage your Microsoft 365 environment: user accounts, licences, MFA and Teams configuration. You only pay for what you use and your environment stays up to date and secure.
Mobile device management (MDM)
Centrally managing company phones and tablets: configuring email and apps, enforcing security policies and remotely wiping a lost device. Keeping your company data secure, even on your employees' smartphones.
Who is this for?
Does this sound like you?
- SMEs without their own IT staff who nonetheless want professional support
- Businesses that have had enough of waiting for an anonymous helpdesk
- Business owners who want their IT managed proactively, not reactively
- Organisations whose IT was set up by someone who no longer works there
- Businesses that want one point of contact who knows their environment inside and out
How does it work?
From introductory meeting to structural support step by step.
Free, 1 hour
We ask questions about your environment, your team and your pain points. What problems are you experiencing? What do you absolutely want to avoid? Based on this we look at what form of support best fits.
Mapping your environment
We map out your IT environment completely: devices, configurations, licences, backups and network. Everything is documented so we can help you quickly and effectively.
When you need it
Ad-hoc assistance with problems, or a monthly contract with scheduled maintenance and priority response. You choose what suits your situation and budget.
Always reachable
You always have a direct point of contact. No ticket system, no queue. The person who manages your environment is also the person you call when something goes wrong.
Transparent pricing, no surprises
For custom contracts we always work with a quote upfront.
IT Support & Maintenance
| Service | Price |
|---|---|
| Introductory meeting and environment analysis | Free |
| Remote support | € 90/hour |
| On-site support (excl. travel) | € 100/hour |
| Managed IT subscription (per user)* | € 50/user/month |
| Consultancy | On request |
All prices are excl. VAT and excl. any licence costs. With a monthly contract you receive priority response time and scheduled maintenance slots.
* For more than 15 users, price is on quote.
Do you know who to call when your IT goes down?
Free introductory meeting of 1 hour: we listen to your situation and explain how we can support you. No obligations.